Privacy notice
How we handle personal information submitted through this website.
Draft for review. This notice must be checked and completed by Ardenvia Group — in particular the registered company details, ICO registration number and data retention periods — before the site goes live.
Who we are
Ardenvia Group is the data controller for personal information collected through this website. Our registered address and company number are to be confirmed. You can contact us at info@ardenviagroup.com.
What we collect
When you use the enquiry form we collect the name, organisation, email address, telephone number and message you provide, together with the enquiry type you select. We ask you not to include personal or identifying details about a child, young person or adult receiving services in that form.
Why we use it, and our lawful basis
We use these details only to respond to your enquiry and to keep a record of the correspondence. Our lawful basis is legitimate interests — responding to enquiries about our services — and, where you have ticked the consent box, your consent.
Who we share it with
Enquiries are delivered to the relevant Ardenvia mailbox and are handled by our staff. We do not sell personal information or share it for marketing. Our hosting and email provider processes the data on our behalf.
How long we keep it
Enquiry correspondence is retained for [retention period to be confirmed], after which it is deleted unless it forms part of a contract or a safeguarding record with its own retention requirement.
Your rights
You have the right to ask for a copy of the personal information we hold about you, to have it corrected or erased, to restrict or object to how we use it, and to withdraw consent at any time. To exercise any of these rights, email info@ardenviagroup.com.
If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
This website does not set cookies and does not use analytics or advertising trackers. Web fonts are loaded from Google Fonts, which receives your IP address in order to serve the font files. If Ardenvia later adds analytics, this notice and a cookie banner will be added first.
Changes to this notice
We will update this page if our practices change. Last reviewed: [date to be confirmed].